The Tech Panda takes a look at recent tech launches.
Fintech: Solution to Elevate Banking Customer Experiences
Celonis, a company in Process Intelligence, and ProcessLab launched the Celonis FSI Customer Service & Experience Manager. This innovative application enables banks to transform their service operations for maximum efficiency and superior customer experiences.
“Traditional CRM applications provide a wealth of data but struggle to identify process optimization opportunities,” said Werner Horn, Founder and CEO of ProcessLab. “Our app provides the missing horizontal perspective on the customer journey, enabling banks to quantify critical KPIs and prioritize optimizations that align with their business objectives”.
FEATURES
- End-to-End Visibility: Full transparency across the value chain, from the front office to the back office, providing Unprecedented insights for all stakeholders.
- AI-Powered Simplification: Leverages AI to classify thousands of query types and automate resolution, streamlining operations and reducing costs.
- Increased Productivity: Analyzes and optimizes team productivity by reducing non-value-adding activities and manual routing through AI-driven execution rules.
- Enhanced Customer Satisfaction: Optimizes cycle times and increases First Contact Resolution (FCR) rates to build long-term customer loyalty.
Voice Technology: Accent Conversion in YouTube with Free Chrome Extension for 2.7 Billion Users
Krisp launched Accent Converter for YouTube, a free Chrome extension that introduces a new control to how people consume video: accent clarity. The extension already has over 50,000 installs ahead of today’s official launch.
“The internet made knowledge global, but understanding never caught up. There’s incredible content everywhere, but access to it still depends on how easy it is to follow. That’s a broken model,” said Arto Minasyan, Co-Founder and President of Krisp. “Millions of people are missing great ideas every day because of how a speaker sounds. The responsibility shouldn’t sit entirely on the speaker. This shifts that balance, and control, toward the listener.”
FEATURES
- Designed for students and self-learners following lectures and courses
- Developers and technical audiences learning from global creators
- Native English speakers consuming content from non-native speakers
- Non-native English speakers consuming content in English
- Knowledge workers consuming talks and webinars
- Power users optimizing how they consume information
Fintech: UPI-Based Cash Withdrawal Services
Jio Payments Bank Limited (JPBL), a wholly-owned subsidiary of Jio Financial Services Limited has introduced UPI-based cash withdrawal through its Business Correspondent (BC) touchpoints, marking an important step towards strengthening India’s digital payments ecosystem and advancing financial inclusion in the country.
FEATURES
- Introduces cardless cash withdrawals using UPI at BC touchpoints
- Customers can withdraw cash by scanning a QR code and authorizing via UPI apps
- Eliminates dependency on debit cards and ATM infrastructure
- Focus on rural and semi-urban markets, enhancing last-mile banking access
- Aims to bridge digital payments with physical cash access
- Supports financial inclusion and onboarding of first-time digital users
EdTech: First Experiential Maths Lab at Manaskriti School, Faridabad
MagicMinds officially launched its first experiential Maths Lab at Manaskriti School, Faridabad, marking a significant step toward transforming how children experience mathematics in classrooms.
“Math doesn’t become difficult because it is hard. It becomes difficult when children stop relating to it. Before building this Maths Lab, we didn’t just design materials—we listened. We understood that the real challenge isn’t numbers, it’s abstraction. This lab is our effort to make math visible and real. When a child says, ‘I understand this,’ that is the moment learning truly happens.”- -Chaitanya Sanganeria, Magic Minds.
FEATURES
- Designed to make mathematics visible, tangible, and relatable
- Allows students to explore mathematical ideas through shapes, patterns, movement, models, and hands-on activities
Cybersecurity: Future?Ready IT Audit Framework Update to Strengthen Digital Trust in an AI?driven Environment
Recent rapid evolution in the technology space has led to significant shifts and new considerations for the audit profession as well. IT audit and assurance professionals can arm themselves with new tools to help them keep pace, including ISACA’s newly updated IT Audit Framework (ITAF): A Professional Practices Framework for IT Audit. The revamped 5th edition now incorporates updated terminology, refreshed examples, and expanded scope to better address emerging technologies, digital trust considerations, and evolving audit practices.
FEATURES
- Modernization of content and scope: The 5th edition updates terminology, definitions, and examples to reflect today’s technologies—such as cloud computing, AI/ML, and business automation—moving beyond the traditional IT control focus of the previous edition.
- Integration of digital trust and emerging technologies: The new framework incorporates digital trust concepts throughout planning, fieldwork, and reporting, and adds guidance for AI/ML auditing aligned with ISACA’s AI audit guidance and the broader digital trust ecosystem.
- Increased flexibility, practicality, and usability: This updated edition introduces language suitable for organizations of all sizes, adds practical examples, and improves clarity through a modernized layout.
- Expanded audit practices and governance expectations: The new version broadens the scope of IT audit to include data analytics, agile auditing, continuous assurance, and AI governance, with enhanced expectations for transparency, ethical technology use, and oversight of automated systems.
